FAQ

What are the box options?

We currently have two options, designed to suit every home and every budget.

  1.  The Standard Fruit and Veggie box is ideal for small families who only cook occasionally or single people who like to cook every night.
  2.  For larger families (or extra hungry people!), the Large Fruit and Veggie box is great for families! It also offers you the most bang for your buck.


Is a weekly or a bi-weekly delivery better?

It all depends how much produce you use,  how often you cook, and where you live. We generally recommend getting weekly deliveries but realize some people just do not eat that much fruit and vegetables. Secondly, in some areas we only offer a every other week delivery because we just do not have enough customers in the area to make it cost effective for us to deliver every week. 

 

I would like a weekly delivery but it isn't offered to my area, what should I do?

Let us know that you are interested in weekly delivery to your area once we have enough people in your area interested in weekly deliveries we will make it happen! 


Do I have to commit to a certain amount of deliveries?

Nope. Try us once, try us twice or become a lifelong customer. Of course, we prefer the latter and think you will too, but we embrace all walks of life including those with commitment phobias.  We don’t mind earning your love! 


Can I just get a one time delivery?

Yep. Just cancel your account after your first delivery. However, we think you will love us and want to get regular deliveries! You can also just skip deliveries if you are finding you aren't eating your produce fast enough. You can do this easily up to 3 months in advance within your account settings. 

Can I just buy single items as I need them?

Sorry, we don’t offer that service – it’s not cost effective for either of us to deliver just a few items.


Do you have a store I can visit?

You're visiting it now! We’re an online-only outfit. 

 

Deliveries & schedules

How often do you deliver?

You can choose whether you want a delivery every week or every two weeks (depending on where you live deliveries may only be available on an every other week basis). You can adjust your schedule any time you need if that's not convenient - if you're going to be away, or you're not using produce as fast as you thought. Deliveries are on Mondays and Tuesdays delivering on your area and will be assigned to you upon sign up.  

Where can you deliver to?

We’ll deliver to your home, workplace or treefort – whichever is most convenient for you! Just tell us where, and we'll be there!

 

What if you need a gate code to access my home?

Please give us any special instructions  we need in your special delivery section on your account – let us know if your dog is friendly or your cat is scary too! You can update these within your account settings.  


Do I have to be home to accept a delivery?

Nope. We’ll leave your box outside your house if you’re not home.

 

Where will you leave my box?

We’ll leave it wherever you want – front porch, back door, or wherever. Just leave us instructions in your special instructions within your account settings.

 

If I'm at work, will my produce be okay until I get home?

Absolutely. We package everything inside an insulated box with an ice pack, so your produce will stay fresh all day!

 

What do I do if I’m going to be out of town when I am scheduled for a delivery?

Depends. Going somewhere that would make me jealous and I should attempt to sabotage? Just kidding!!! You can simply skip or reschedule a delivery if you’re not going to be around, please do so by Saturday night at midnight prior to your scheduled delivery.

 

Can I change my delivery day?

Sorry, we only deliver to each city on a specified day each week. All deliveries are made on Mondays or Tuesdays depending on your area.

 

What time do you deliver?

Deliveries usually start at 7am, and we’re usually finished by about 5pm, depending on traffic and how many stops each driver has to make. However, we say by 7pm just in case we run late we don't want you to worry!

 

Can I pick a delivery time?

If your delivery has to be within a certain time (for example, we’re delivering to your office and it needs to be in business hours, or we need to deliver to your home before you go to work), please let us know and we’ll do our best. However, we can’t guarantee a specific time.

 

What is the deadline for changes to my schedule?

Schedule changes, delivery skips, box contents swaps must all be done by Saturday night at midnight.

 

What if I missed the deadline?

What? You're a hot mess? Alright, we will see what we can do for you. As a general rule, once the deadline has passed your order is locked in as is. However, we are able to make the occasional exception to this rule if we have not yet billed your order, or put you on a route. Merely shoot us an email or call us up and we will see what we can do. BUT, don't abuse this or we will put your name on the board. ;-)

 

How do I make changes to my schedule?

You may do so in your account by clicking on settings> your schedule. 

 

Your order

When is the weekly menu posted?

We normally aim to post the menu for each of the different boxes on Thursdays. However, it sometimes takes a little longer to get all the info from suppliers on what’s available, so some weeks menus may not appear until Friday morning. 

 

Can I change my box type?

Of course! Go to your Account Info and change your box type. If your order is currently open, it'll take effect right away. If you don't have an open order, it'll take effect with the next delivery.

 

Can I change what’s in my box?

Absolutely! You can switch out items you don’t want and substitute them for other things, or add new items from our shop. 

 

When can I make changes to my order?

You can make changes from when we open the orders, usually on Thursdays, until we close the orders. That’s officially Saturday  night at midnight, but in practice, it’s usually first thing Sunday when billing is automatically run.  

 

How do I swap something out that I don’t want?

Very easily. Once the order is open you log into your account and click on the picture of what you do not want. The website will give you options of what you are able to swap it out for. 

 

Can I add extra items to my box?

Yes! You can pick anything in our shop and add it to your order. 

 

What if there are things I don’t like?

If there’s produce you don’t like, are allergic to, or simply don’t want, you can tag them in your Favorite Produce section as “disliked”. We’ll make sure to exclude them from your box and substitute something else!

 

What if there are damaged or missing items?

Oh ginger snap! That's not good. If something’s not to your satisfaction or missing, let us know right away so we can have the chance to make it right with you..because we will!  We’ll either credit you or add extra items to your next delivery to make up.

 

Why didn’t I get the items I ordered?

Well, hopefully not, but it could have been an error on our part when we were packing.  Sometimes the produce isn’t entirely up to standard when it arrives and we are produce snobs so we don’t send items out to you that we’re not happy with. We do our best to substitute items if we don't have what you wanted, or else we'll credit your account. If an item was replaced or substituted we generally include a note to let you know or send you an email. As always, if you are unhappy with the swap/ credit just “lettuce” know and we will do our best to make amends. 

 

Why are there things in my box I didn’t order?

Because it's your lucky day. We think it is fun to randomly spring an apple on someone once in a while!  

 

Why do my potatoes have dirt on them?

Yes, we have been asked this question enough times it gets a place on the FAQ! Potatoes grow in the dirt, they store better with the dirt on them. Wash them before cooking.

 

Billing, payments & admin

Why do you need my credit card even if I’ve bought/ was given a gift card?

We offer a regular delivery service, so we need your credit card to set up your account. It is possible to purchase more than your gift card covers, or maybe you gift card was not enough to cover an entire box. If you only want a single delivery from us, no problem, just cancel your account once you get your first delivery. 

 

Can I pay the driver directly?

No, our drivers aren’t allowed to accept payment from you. 

 

Should I tip the driver?

Nope. However, you would totally make their day if you randomly left a bottle of water or a little note to say hey!

 

When will I get charged?

We charge your card on Sunday each week.

 

I got an email saying there was a problem with my payment – what do I do?

It's usually due to the card details being incorrect - most of the time the card has expired, or if you've moved recently, the address you entered may not match what's on file. Update your card details on the site in your Account Settings and let us know so we can re-run the charge. On Monday morning, we re-run any failed charges. If the card does not go through and we have not heard from you we cancel your order remove you from our routes for the week. 

 

I’m having financial issues or I am waiting on a new card – what do I do?

Contact us and tell us what’s going on. We’re understanding people, and we know things can sometimes get rough. We’ll be happy to work something out with you.

 

How do I change my contact details?

You can change your address, email address, phone number etc in your Account Settings.

 

How do I cancel my service?

What? You're leaving me? Sadness!  Did we do something wrong? If you just want to take a break, you can always just skip a few deliveries. But if you really want to cancel, click the link at the foot of your Account Info page.

 

How do I restart my service?

We knew you loved us really! Just log into the site and your account will be reactivated immediately.

 

How do I opt out of the newsletter?

There’s an unsubscribe link at the bottom of the newsletter. Remember, if you don’t get the newsletter, you won’t get a reminder when your order is open or what's in the menu, so you’ll have to remember to log in and make any changes you need.

 

Referrals

How do I introduce my friend / neighbor / family member to Farm Girl?

Invite them offer to be jealous of your delivery? Well, Just tell them to give us your name when they sign up. We’ll give you $10 for each person who becomes a regular customer – and there are no limits, so bring all your friends and family!

 

When will you process the credit for my referral?

We’ll give you the credit after they’ve paid for their second delivery.

 

Do you offer gift cards?

Yep. You can purchase gift cards right on our home page. 

 

Packaging

 I forgot to leave my packaging out – what happens now?

You did WHAT? Now you are on the naughty list! Just kidding. It's not a problem. Leave it out next time with your current box and we’ll pick them both up then. 

I’m closing my account – how do I get the last box back to you?

The box is yours to keep. We do not make special stops only to pick up boxes. Unfortunately, when we did this we had too many times in which we would pay a driver to come get them and they would not be left out for us. Therefore, if you cancel your account the boxes you have are yours to keep.

 

Our produce

How do you decide what’s in each week’s menu?

We look and see what’s available from our suppliers and try to create an interesting mix of fresh fruits and veggies at an affordable price. Our menu changes with the seasons.

 

Where do you get your produce from?

We source our produce from the very best organic farms in the Midwest and beyond. 

 

Why don't you just use local farms?

Mostly, it's because of the bananas. It always comes down to the bananas. People love bananas, and oranges, and lemons and kiwis and on and on. They don't grow here in the midwest. In order to get the variety of produce that y'all will love we have to buy our food from a range of farms in many different places. 

 

How do you know your produce is all organic?

In addition to the USDA certified organic label, which ALL of the produce we sell has, we randomly spot test our produce by sending it in to be checked for pesticide residues. So far we have never had anyone fail inspection. Although, we have had a few farms politely refuse to sell to us when they find out we spot test. Note that our eggs and meat are NOT certified organic, but we can promise you they're excellent and the farm is within driving distance of all our customers so you are welcome to visit them at any time and see for yourself!

 

Is your produce GMO-free as well as organic?

Yes. To be certified organic, food must be GMO-free.

 

Other

 Why do you ask for all sorts of weird items to be left outside?

We collect useful things for people in need – just simple little things like toothbrushes or shampoo or soap, which we donate to the homeless. We know it’s not always convenient for you to drive to the shelter to donate, say, one toothbrush.  Instead, you can leave them for our drivers and we’ll take them to the charity on your behalf. Some weeks we get well over a hundred items donated by our customers!

 

What in the world do I do with this vegetable I’ve never used before?

Have fun and experiment! Of course, my personal motto is "When in doubt, fry it in butter!" However, for the sake of our hips and our hearts that might not always be the best plan. So, we have some cool pinterest boards that can give you inspiration and google. Google is your best friend. 

 




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Farm Girl Organics

309-222-2298
hello@farmgirlorganics.com


13352 Ash Street
La Belle, MO 63447




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